One kitchen screen for every order: what the Servatto Kitchen board shows and does
11 November 2026
On a busy morning an order can arrive three ways: someone at the counter, someone at the kiosk, someone on a delivery app. If each has its own screen or its own paper docket, the pass fills up with things to check and the cook is the one who has to keep it all straight.
Servatto Kitchen is a single board for all of them. Here's what it shows, and what it does for you without being asked.
What lands on the board
The board shows orders from the Servatto Register, the Servatto Kiosk, a supported POS, and, if you use delivery, Uber Eats, DoorDash and Menulog through your own Otter account.
A word on that last one. The Otter connection is an unofficial beta. It needs your own Otter account and subscription, and it may be interrupted or blocked. Keep Otter's tablet or website available as a fallback.
Orders are sorted into tabs: Active, Ready, Out for delivery and Done. If an order seems to have vanished, the Done tab and the order history (search by name, order number or brand) are the first places to look.
Saved tabs and phone orders show up early
Tabs, tables and phone orders saved on the Register go to the board straight away, marked unpaid, and flip to paid in place when the money comes in. It's one order, not two. Phone orders are tagged as such with the customer's name.
Timers that change colour
Each order carries a timer. Tiles turn amber after 10 minutes and red after 18 by default. Those two numbers are yours to change under Settings, Ticket timing, and they apply to every screen at the shop.
Red is for "this one is late", not for "the kitchen is slow". Set the numbers to what your café considers late.
Removals you can't miss
Extras show with a green "+". Removals show in red as NO followed by the item, for example NO ONION, and notes the customer left ("cut in half") are printed with the item. The board has a Colour-coded or Classic style for order items, so if your team prefers plain, switch it.
Removals also come first in each item's list on the printed ticket, and Kitchen can print an item sticker for each item that needs one. We cover stickers in a separate post.
Sounds that suit a noisy room
New orders ring. You can pick the tone (Bells, Doorbell, Chime, Pass bell, Buzzer or Xylophone), how many times it plays for each new order, and whether it keeps ringing every 15 seconds until someone taps the order. There's also a short chime when an order is marked ready. These are per screen, so the pass can be loud while a second screen at the prep bench stays quiet.
Cancellations are loud on purpose
If a customer or a delivery platform cancels an order the kitchen still has, or it's voided at the till, the tile turns red with an "ORDER CANCELLED … STOP MAKING" banner, and an alarm plays. It stays there until someone acknowledges it. Cancels pressed on the board itself stay quiet, because someone already knows.
Drivers and prep time
These are part of the Otter beta connection. For delivery orders through Otter, the tile shows the driver's status: on the way with an estimated time, or a red "Driver here" band with their name, phone number and PIN to check against theirs. You can set the store prep time once and apply it to every storefront connected through Otter, and turn on busy mode to add extra minutes to delivery orders for a set time before it switches itself off.
What happens when it's ready
One tap marks the order ready. If the order is a phone order, the customer gets a text. Counter, kiosk and website orders that have been left in Ready move to Done by themselves after 10 minutes (you can change that or turn it off). Delivery orders move to Out for delivery when the driver picks up, and to Done when the platform says they've been delivered.
Any number of screens
You're not limited to one screen. Kitchen runs on an Android tablet, in any modern browser, or inside the Register. The A$49 per shop per month price covers as many kitchen screens as you like. That includes tickets and item stickers. Prices are GST included, with no commission and no lock-in, and there's a 14-day free trial with no card needed.
What it doesn't do
- It doesn't replace your printer setup. Dockets and stickers print from the board, but you still need printers.
- It doesn't pick your delivery connection for you. Delivery needs your own Otter account, billed by Otter, and see the beta caveat above.
Try it
You can try Kitchen free for 14 days at servatto.com/pricing. Setup help is at [email protected].
Servatto publishes this post and sells the software described in it.