Terms

The agreement between you and Servatto.

Last revised: 14 October 2026

These terms are the agreement between you and Servatto. We have kept them short and readable. If something here does not sit right with you, email [email protected] before you sign up.

1. Who you are dealing with

Servatto is operated by RS Foundations Pty Ltd (ABN 64 653 653 939), a company registered in Victoria, Australia. In these terms "we", "us" and "Servatto" mean that company, and "you" means the business that holds the account.

By creating an account you agree to these terms. If you are agreeing on behalf of a business, you confirm you are allowed to. Servatto is made for businesses; it is not sold to individuals for personal use.

2. What Servatto is

Servatto is a set of apps for running a café or restaurant. They share one account, one menu and one set of records.

• Register — the till, on a tablet (and, in early release, on iPad or in Chrome). Takes orders, prints receipts, records cash and card sales, and lets staff clock in. Free.
• Kitchen — the kitchen screen. Brings orders from your till, kiosk, website and delivery accounts onto one screen and prints kitchen tickets and item labels. A$49 per shop, per month.
• Kiosk — a self-order tablet your customers use to order and pay. A$49 per shop, per month.
• Screen — a customer-facing TV for order-ready numbers or your menu. A$19 per display, per month.
• Back Office — the website at app.servatto.com where you manage menus and prices, locations, team, timecards, rosters, customers, Rewards, devices and reports. Free.
• Manager app — the owner's phone app: today's numbers, alerts and quick controls. Free.
• Crew app — the staff phone app: rosters, clocking in and out, requests, team chat, checklists and stock orders. Pricing will be announced before billing starts; the app is free to download.
• Rewards — a points program for your customers, used at the till, the kiosk and, through the Rewards API, your own website or app. Free.

Products are switched on per shop or per display. Some features are marked "early release" or "beta"; they are offered as they are, may change or be withdrawn, and are not covered by anything we say about availability in section 13.

3. Payments from your customers

Servatto is not a payment processor and is not a party to any card transaction between you and your customer. Card payments taken at your Register or Kiosk, and payment links sent for phone orders, are processed by your own Square account or, where you choose it, your own Zeller account, under your agreement with that company. The money goes from the customer to you through them; it never passes through Servatto.

That means Square or Zeller, not Servatto, is responsible for authorising, settling, refunding, charging back and paying out card payments, and for their own fees. Servatto records what the payment provider tells it so your sales, refunds and reports add up, and does not receive or store full card numbers or security codes. Disputes and chargebacks are between you, your customer and your payment provider. Cash you take is recorded by the till; looking after it is up to you.

4. Your free trial

Every new account gets 14 days free from the day it is created, on all paid products. You do not need to give us a card to start the trial.

To keep a paid product (Kitchen, Kiosk or Screen) running after the trial, add a card from the billing page before the trial ends. We email account owners four days and one day before it does. If you added a card, your subscription starts on the day the trial ends and nothing is charged before then.

If the trial ends without a subscription, an account with a paid product switched on becomes read-only: you can still sign in, see your history and add a card, but you cannot make changes until a subscription is started. This restriction applies to the mixed account, including changes in free products. An account that only uses Register and the other free products is never locked by the end of a trial.

5. What it costs and how billing works

Prices from 18 October 2026.

• Kitchen — A$49 per shop, per month.
• Kiosk — A$49 per shop, per month.
• Screen — A$19 per display, per month.
• Crew — pricing will be announced before billing starts; nothing is charged for Crew until then.
• Café pack: Kitchen, Kiosk and one Screen TV for A$99 per shop, per month instead of A$117. Each Kitchen, Kiosk and Screen trio across your account makes one pack. Leftover Kitchen and Kiosk shops are A$49 each, and extra TVs are A$19 each.
• Register, Back Office, the Manager app and Rewards — free.

All prices are in Australian dollars and include GST. Subscriptions are billed monthly in advance through Stripe, our payment provider, and a tax invoice is issued for each payment. We do not charge a setup fee or a commission on your sales.

Your bill follows what you have switched on. Add a shop or a display and it is charged from that day, prorated. Turn one off and the charge stops, and the unused part is credited against your next bill. You can see and change all of this yourself in your account.

Things that are free today may not always be. If we ever start charging for a free product, or change our prices, we will give account owners at least 30 days' notice by email. A price change never applies to a period you have already paid for, and you can cancel before it takes effect.

Separately from what you pay us, you pay your own payment provider (Square or Zeller), your delivery platforms and any other service you connect, under your agreements with them.

6. If a payment fails

Access continues while payment is being retried. Check the notice in the Back Office and update your card in Billing. If the subscription remains unpaid or ends, the account can become read-only, including changes in free products. You can still sign in, view history and sort billing.

7. Cancelling

Cancel in Settings → Billing. After the subscription ends, the account can become read-only, including changes in free products. Returning to free-only access after a paid subscription is not guaranteed. We do not charge a cancellation fee.

We do not refund part-months or unused time, unless the Australian Consumer Law requires us to (for example, where the service has a major failure) or these terms say otherwise. Nothing in this clause limits your rights under the Australian Consumer Law.

8. Your responsibilities

Your menu and what you sell

You decide what goes on your menu, at what price, and what it says. You are responsible for your menu, prices, specials, descriptions, photos, and allergen and dietary information being accurate and lawful, wherever Servatto shows them — on the till, the kiosk, a screen, a receipt, a label or your website. Servatto displays and prints what you give it; it does not check it. You remain responsible for the food you serve, the orders you fulfil and the receipts and tax invoices you give your customers.

Your account and your staff

You are responsible for who you give access to, and for what they do with it — including staff who use a till PIN or the Crew app. Keep passwords and PINs private, remove people who leave, and tell us straight away if you think an account has been misused. You are responsible as their employer for your staff's rosters, hours, pay and records; Servatto's timecards and pay calculations are a tool to help you, not payroll or legal advice.

Messages you send to your customers

Servatto can send text messages and emails to your customers and staff on your behalf: order confirmations and "ready" texts for phone orders, e-receipts, Google review requests after an order, roster notices and invitations to the Crew app. These messages go out in your business's name. When you switch on a feature that sends them, you are the sender for the purposes of the Spam Act 2003 (Cth), and you are responsible for:

• only sending marketing messages — including review requests — to people who have consented to receive them, and keeping a record of that consent;
• making sure each message clearly identifies your business; and
• honouring opt-outs promptly. Servatto includes an opt-out in review requests and stops sending to a number that has replied STOP, but you must also act on any opt-out a customer gives you another way.

Servatto only sends review requests to Rewards members recorded as having agreed to messages, and limits how often a number is texted. Those safeguards help you meet your obligations; they do not replace them.

Your customers' information

When you collect information about your customers through Servatto — names, phone numbers and email addresses for orders, receipts and Rewards, and whether they agreed to marketing — you are responsible for collecting it lawfully, telling your customers how you use it, and getting any consent you need. We handle that information on your behalf, as described in our Privacy Policy.

Your devices

You supply your own tablets, phones, printers, card readers, terminals and TVs, and the internet connection they use. We do not sell hardware and we are not responsible for it. We will tell you what works and help you get it talking to Servatto.

9. Services we do not control

Servatto connects to services run by other companies, at your request and under your own accounts with them:

• Square — card payments, payment links, and the orders and menu you keep there.
• Zeller — card payments on your Zeller terminal, where you choose it.
• Otter — delivery orders from your Otter account. Otter does not offer an official connection for this. Servatto signs in to your Otter account with the login you give us, the same way you do on Otter's website. This connection is beta: Otter may change or block it at any time without notice, and if it does, delivery orders will stop reaching Servatto until we can fix it, if we can. Keep Otter's own tablet or website available as a fallback. You are responsible for checking that connecting in this way is allowed under your agreement with Otter.
• Google — the review link we send for you points to your Google Business listing.

If one of these services changes how it works, goes down, or ends your access, the parts of Servatto that rely on it may stop working until it is fixed. We will do what we reasonably can, but we cannot promise a third party's service will keep working, and we are not responsible for their outages, fees or decisions. You are responsible for holding valid accounts with those services and for following their terms. You can disconnect any of them at any time.

10. Your data

Your orders, your menu, your reports, your staff records and your customer records are yours. We do not sell them, we do not share them with other businesses, and we do not use them to train anything. We use them to run the service for you and to keep it working. How we handle personal information is set out in our Privacy Policy.

While your account is open you can export your data from Back Office, including your customer list and timecards, and you can ask us for a copy of your order history. After the subscription ends, your account can become read-only; you can still sign in and export what you need. When you ask us to close your account, we delete your data within 90 days of your request, apart from records we are required by law to keep (such as invoices and payment records, which we keep for seven years). Please export anything you want to keep before you ask.

11. Fair use

• Do not resell or rebrand Servatto without our written agreement.
• Do not try to break into, copy, decompile or overload the service, or get around its limits or security.
• Do not use it to break the law, to send spam, or to handle anyone else's data without the right to.
• Do not upload anything unlawful, misleading or that you do not have the right to use.
• One account is for one business. Separate businesses need separate accounts. Multiple shops under one business are exactly what it is built for.

12. Suspension

We may suspend or close an account that is being used to break the law or these terms, to send spam, to attack or overload the service, or that stays unpaid for more than 60 days. Except in an emergency, or where the law stops us, we will email you first and give you a reasonable chance to put it right. A suspended account is read-only; nothing is deleted while it is suspended.

13. Keeping it running

We aim to keep Servatto available at all times and we watch it during service hours. We do not promise it will never be interrupted or free of errors. Planned maintenance is done outside peak trading wherever possible, and we give notice for anything that will be noticeable.

Some things keep working when your internet drops: the kitchen screen keeps showing what it already has, the Register can keep taking cash and offline sales and send them when it reconnects, and a printer paired directly to a tablet keeps printing. Card payments, payment links, delivery orders and anything that needs our servers or another company's service will not work while you are offline.

14. Consumer guarantees and liability

Nothing in these terms excludes, restricts or modifies any right or guarantee you have under the Australian Consumer Law that cannot lawfully be excluded. Where we are permitted to, our liability for a failure to meet a consumer guarantee is limited to supplying the service again or paying the cost of having it supplied again.

Beyond that, and to the extent the law allows, our total liability to you for any claim connected with Servatto is limited to the fees you paid us in the 12 months before the claim, and we are not liable for lost profits, lost sales, lost data or other indirect or consequential loss. We are not liable for loss caused by a payment provider, delivery platform or other service we do not control, by your devices or internet connection, or by information you or your staff entered.

Servatto is a tool that helps you run service. It is not a substitute for your own checks.

15. Changes to these terms

We may update these terms. The date at the top always shows the current version, and we will email account owners at least 30 days before anything significant takes effect. If you keep using Servatto after that, the new terms apply. If you would rather not accept them, cancel before they start and we will refund any unused period.

16. The legal bits

These terms are governed by the laws of Victoria, Australia, and the courts of Victoria have jurisdiction. If any part of them is found to be unenforceable, the rest still stands. Neither of us is responsible for a failure caused by something genuinely outside our control. These terms, together with our Privacy Policy, are the whole agreement between us about Servatto.

17. Contact