Order labels that show every customisation, built into Servatto Kitchen
10 November 2026
When a customer wants no onion, extra cheese and the sauce on the side, the kitchen needs that on the bag — not only on a long ticket at the pass. Servatto Kitchen prints a thermal sticker for each item that needs one, with the choices written so a runner can read them at a glance.
This is part of Kitchen. You don't buy a separate labelling product.
What lands on the sticker
Each label is built for a quick scan from about a metre away. The default size is 60 × 35 mm on a 203 dpi roll. On it you'll see:
- Service and time — dine-in, takeaway or delivery, with the order number in a black box and the time the order came in
- The item name, large
- The customer's choices — toppings and extras with a "+", removals as bold *NO ONION-style lines, and any note the customer left ("cut in half", "no sauce please")
- Who it's for — the customer name, your brand if you run more than one, and which sticker this is of the order (for example 2/5)
Sides and meal upgrades that need their own box get their own sticker. Combos split into the parts that actually go in the bag. Canned and bottled drinks stay off the roll by default — they're already labelled by the maker — unless someone taps print on that one item.
If a modifier list is too long for the sticker, the layout shrinks and, as a last resort, prints a clear CHECK ORDER line instead of silently cutting the important bits. Removals stay bold so they don't get missed.
The printers you already buy for stickers
Servatto talks to thermal label printers in their own languages:
- Rongta and most other label printers — TSPL
- Zebra Link-OS (ZD410, ZD420, ZQ series and similar) — ZPL
You pick the language once under the printer's settings. The wrong one prints nothing, so there's a test print before you put it into service. Print darkness is adjustable when a roll comes out faint. Label width, height and gap are set once for the shop (defaults 60 × 35 mm with a 2 mm gap) and shared by every label printer there.
Connection options:
- Bluetooth, held by the Kitchen Android tablet next to the printer, or by a Register till
- Wi-Fi / network (port 9100), with the Labels job assigned to that printer
USB isn't used on Kitchen. A Bluetooth label printer only prints while the tablet or till it's paired to is on — keep that device awake during service.
Automatic or by hand
On each label printer you can turn on Print labels automatically for new orders, then choose which sources print (counter, kiosk, online, delivery and so on). With it off, labels only come out when someone asks.
From the Kitchen board you can:
- Tap the label button on an order to queue stickers for every item that needs one
- Open a single item and print just that sticker
From the Register you can queue the same stickers for a sale that's already on the board. Settings for printers, auto-labels, size and language are editable from Kitchen, the Back Office, and the Manager app.
Why this matters on a busy Friday
A docket at the pass tells the cook the whole order. A sticker on the bag tells the runner which bag is which, and which customisation belongs to which customer, without reading the ticket again. That's the gap this feature fills: one sticker per thing that goes in a bag, with the customisation on it, from the same system that already shows the order on the kitchen screen.
Orders from the Register, the Kiosk, a supported POS and your connected delivery sources all land on the same Kitchen board, and the same label printers serve them. Item labels are listed with Kitchen on servatto.com/pricing — tickets and item labels together, as many kitchen screens as you like.
Getting started
- Add a label printer in Kitchen → Printers, or from the Register under Settings → Hardware → Add a label printer.
- Set Label language to Rongta / other (TSPL) or Zebra (ZPL), then run a test print.
- Decide whether labels print automatically for new orders, and from which sources.
- Put a test order through with a removal and an extra, and read the sticker before the first real service.
Hardware guidance for the Kitchen tablet, Wi-Fi and printers is in the Servatto Help Centre. Setup help is also available at [email protected].
Servatto Kitchen has a 14-day free trial with no card needed: servatto.com/pricing.