Back Office reports for cafés: sales, items, wages against sales and cash drawers
12 November 2026
Most cafés don't need a wall of charts. You want to know a handful of things: what sold, what was discounted, how much went out in wages against what came in, and whether the cash drawer matched. Here's what each report in the Servatto Back Office shows, so you know where to look.
Reports are under Reports in the Back Office. They're for owners and managers. Pick the shop (or all shops) and the dates at the top. A sales day runs from 5 am to 5 am, not midnight to midnight, so a late night finishes on the right day.
Sales summary
The first tab. Gross sales, your discounts, refunds and net sales, with tips shown separately, plus the average order, net sales by day, a split by shop, and your busiest hour and day.
Item sales and Modifier sales
Item sales lists each item with how many sold, how many orders it was in and its gross sales, and you can export it as a CSV. Modifier sales shows which options customers choose most: oat milk, extra shot, no onion.
Channels
Splits walk-in orders (counter, kiosk, website, table QR and phone orders) from delivery-app orders, with each channel underneath. Delivery sales show before the apps' commission, with an estimated payout. Delivery orders reach Servatto through a connection that is still an unofficial beta, so check those figures against the app's own statement.
Payment methods
Cash, card and other payment types taken on the Servatto Register: how many payments, the amount collected, tips, refunds and the net. Delivery-app orders are paid through the app, so they show under Channels instead.
Team sales
Who rang up what on the Register: sales, amount collected, average sale, items, discounts, refunds and tips for each person. Handy when you're sorting out refunds with the team. (Our post on staff PINs and refund controls covers that side.)
Discounts
Each discount by name, how many times it was used and the total amount. If a "staff drink" discount is bigger than you expected, this is where you see it.
Labour: wages against sales
This one puts wages next to sales. It shows hours worked, wages worked out from your people's pay rates, net sales for the same dates, and Labour %, which is wages divided by net sales.
Underneath, each person's shifts and hours split into weekday, Saturday, Sunday and public holiday, with their pay. If someone has no pay rate set, the report says so and shows how many hours have no rate, so the percentage isn't quietly wrong. The hours come from timecards, and public holidays follow the state set in your pay settings. (More on that in timecards and payroll CSV.)
We won't tell you what a good labour percentage is. That depends on your café, your hours and your menu. The report gives you your own number to watch over time.
Cash drawers
Every drawer for the dates: when it was opened and closed, the float, cash sales, pay ins and outs, what was expected, what was counted and the difference. A drawer left open for more than a day is flagged. Click one to see each cash movement. (The Register side is in cash drawer, cash-up and receipts.)
End of day
One shop's counter for one day, from the Register: gross sales, discounts, refunds, net sales, surcharges, tips, GST, takings by payment type, by team member, the drawers and any voids. You can print it. Kiosk and delivery orders aren't in End of day. For the whole day, use the Sales summary.
BAS / GST
A worksheet for your accountant: for a month, a quarter or dates you choose, per shop and in total, sales including GST, GST-free sales, GST collected, refunds and net figures, with a CSV download. It's a summary of what was recorded in Servatto. It says plainly that it isn't tax advice and should be checked before you lodge anything. Owners can switch on a weekly or monthly email of it. It's off until you do.
Reports that come to you
- Daily email. Each morning between 5:30 and 6:00 am, owners and managers can get yesterday's sales, compared with the same day last week.
- Email & share. Send chosen reports to an address on a schedule, such as your accountant, or give them a read-only login. Only the owner, or a manager of every location, can set this up.
- Manager app. Reports are in the Manager app too, on iPhone and iPad.
The Back Office and Register have no monthly fee.
Reports are in the Back Office at app.servatto.com. Questions: [email protected].
Servatto publishes this post and sells the software described in it.