An order-ready TV that shows names, not just numbers: Servatto Screen
10 November 2026
At a busy counter, the question people ask most is "is that mine?" A TV on the wall that answers it, so staff don't have to keep calling out, is one of the simplest upgrades a café can make.
Servatto Screen is that TV. It shows what's being prepared and what's ready, using the same orders as your kitchen screen. You can also point the same TV at your menu.
What customers see
The screen has two columns: Preparing and Ready.
Each order shows:
- the customer's first name
- the order number
- where it came from, for example Counter, Kiosk or Online
- a time estimate while it's being made, such as "~8 min", or "Any moment now" when it's due
- "Ready — please collect" once the kitchen taps Ready, then how long ago, for example "Ready · 3 min ago"
If an order runs past its estimate, its time turns red, which tells the team it's running behind.
Only first names go on the wall. If someone ordered as "Marc Delacroix", the TV says "Marc". Orders with no name show the source instead. The screen is built from a short list of fields, so a surname, phone number or order notes can't turn up on a public TV.
It's the same orders as the kitchen
Screen doesn't have its own list of orders to keep up to date. It reads the Kitchen board for the shop. When the kitchen taps Ready, the order moves to the Ready column. Nobody retypes anything.
That also means order status needs Kitchen switched on at that shop. If you only want a TV for your menu, you don't need it.
The time estimate comes from the prep time your kitchen sets when it accepts the order, or the shop's default prep time. It isn't a guess from us and it isn't a promise from a delivery app.
A ready order stays up until someone taps Collected on the kitchen board, which clears it from the screen. Counter orders clear by themselves after a set time (10 minutes by default). If a name was cleared by mistake, you can put it back.
Menu-board mode
Not every TV needs to show orders. You can switch a screen to show a web page instead. Add your menu page, a specials page or any web address that starts with https, give it a name, and choose it from a list. You can keep up to 20 named boards, so "Breakfast board" and "Cakes board" can be different TVs.
Be clear on what this is: Screen displays a page that you already have. It doesn't design the menu for you. The TV checks for changes about every 30 seconds, so switching a screen from orders to a menu doesn't need anyone to climb a ladder with a remote.
If the TV loses its connection while showing a menu page, it keeps the last copy it loaded. Test your actual menu page on your TV before you rely on that, because pages that rely on streaming or live scripts may not survive being saved. An order screen can't do this, since stale order data would be worse than none. It shows a "Waiting for the network" panel and recovers by itself when the connection returns.
Setting it up
You need an Android TV or Google TV, with a remote. Our hardware guide recommends a 43 to 55 inch TV (32 inch minimum) so numbers can be read from across the room, with Ethernet if you can, otherwise 5 GHz Wi-Fi. A normal Android tablet or phone isn't supported for Screen.
- Switch Screens on for the shop in the Back Office, under the location's products.
- Open Servatto Screen on the TV. It shows a six-character code.
- In the Back Office go to Devices → Add device → Screen, pick the shop and type the code.
- Choose what it shows: the order screen, or a menu board.
From then on you change what each TV shows from the Back Office, not from the TV. The TV list shows whether each screen is online, and the Manager app can alert you when a TV goes offline.
What it costs
Servatto Screen is A$19 per TV per month, with a 14-day free trial and no card needed. If you also want Kitchen and Kiosk, the Café pack is A$99 a month for Kitchen, Kiosk and one Screen. Extra TVs are A$19 each. Prices include GST, there's no commission and no lock-in. Check servatto.com/pricing for the current numbers.
Is it worth a TV?
That's for you to judge from your own counter. Ask yourself: how many times a rush does someone shout a name or number? How many "is that mine?" questions interrupt the barista? If the answer is "a lot", a screen that does the calling is worth trying. The trial is free, and the setup takes a code and a few clicks.
Servatto publishes this post and sells the software described in it. Questions: [email protected].